Hospitality | Eona

Hospitality

Solutions

Solutions

EONA provides support to hotel managers via:

  • IPTV and Mobile solutions to create a new dimension in their customer relations.
  • Design and marketing services to enable them to have a customised application.
  • An offer of film and music content to provide all the comfort of in-room entertainment.
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IPTV Solutions

Through its DES (Digital Entertainment Solution) middleware EONA provides you with a comprehensive solution for creating and operating a wide range of IPTV information and entertainment services.

Thanks to a modular and scalable range DES can fulfil every type of hotel project:

Systematically provides the ability to manage an IPTV offering of TV channels and Radio stations and brings together the essential communication tools for your hotel.

Additionally provides hotel services to customise the reception desk and customer information and integrate the interface with the PMS to automate daily operations.

Includes the technology to provide on demand services such as VOD and Jukebox, in addition to all the services offered.

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Choice of language
TV mosaic
Information portal
VOD

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The table below shows the services offered to the customer in each version D.E.S. These services can be enabled freely by the hotel according to its needs, open to all rooms or a group of rooms.

 
TV channels
Radios
Weather widget
Web portal
Room directory
RSS tickers
Mail
Banners
TV+ (Video channels)
Multilingual navigation
Welcome video
Welcome message
Events (slideshow)
PMS interface
View bill
Games
VOD
AOD (Juke box)
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Mobile devices

Via its EPORTAL solution, EONA provides a new experience to hotel managers in customer relations which enables:

  • Hotel guests who connect via the hotel wifi to access a concierge portal from their own device (smartphone, tablet, computer) where they will find all the information they need for their stay.
  • Hotel managers to promote their services and communicate directly on their guests’ mobile devices.

The EPORTAL solution is offered in several versions to meet the needs of each hotel (concierge desk, orders, bookings, satisfaction survey, social networks…).

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Watch the EPORTAL video

 

Services

Services

In addition to its solutions EONA offers all the relevant services to hotel managers so they can have a customised application at their disposal:

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Design
In order to create a solution reflecting the graphic concept of the hotel or its signage, EONA offers a variety of collections (Urban, Colors, City, Softline, Steel Grey), that correspond to graphic design concepts with their own style of browsing menu.
Using the selected collection as starting point our studio customises the graphical user interface according to the level each hotel chooses.



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Cloud services

EONA has created a range of Cloud services to enable hotel managers to increase sales and enhance their services through an IPTV solution.

eboutik

To promote the sale of products and services of the hotel on the TV, EONA designed eBoutik, a service in the Cloud that dynamically manages Room Service, booking activity (Spa, Golf course, etc.) and the sale of hotel items and tourism products.

oquest

To collect the needs and expectations of guests during their stay, EONA offers Oquest, a satisfaction questionnaire directly accessible on the TV. The oquest service enables hotels to define one or more questionnaires and obtain statistical feedback at any time.

Contents

In partnership with the major film Studios (Universal, Paramount, Dreamworks, Warner, …), EONA offers several film and music entertainment proposals for VOD and Jukebox, designed according to their size and type of content, to suit each facility category and customer profile.

logo movie family
This pack is only designed for 3* hotels and suits family customers, French and international.
View catalog
logo movie club
This pack is tailored for 3* hotels with business customers, French and English speaking.
View catalog
logo movie star
This pack is designed for 4* complexes and suits family and business customers, French and international.
View catalog
logo movie premium
This pack is tailored for 5* complexes and suits business and family customers, French and international.
View catalog
The hotel chooses which type of EONA content offering it would like to subscribe to, either:

  • As a seasonal or annual subscription option.
  • Or as a “Privilege” option with service included in the price of the night or as an “A la Carte” option with invoicing of the service to the customer occupying the room.

References

EONA is present in brand name or independent facilities, 3 to 5 star hotel categories, residential hotels, cruise ships, for several dozen to several hundred rooms. Among our customers and users in the hospitality market:

Groupe BarrièreMonte-Carlo BayLe MéridienEvian ResortLov Hotel CollectionPVGLe LancasterLe MazaganFrasers HospitalityGroupe SibuetRadisson Hotels & ResortsClub MedMariott RenaissanceCourtyard MarriottCrowne PlazaConcorde Hotels & ResortsMgalleryNovotelMercureHoliday InnKyriad HotelBest WesternHipark RésidencesPark & Suites Appart-HôtelsAdagioKosmopolite HotelsForest HillQuality SuitesRésidences Mer et GolfBest Western
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Stephan Hillhouse – Hôtelier
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We were among the first users of EONA solutions in France by equipping the Holiday Inn Express Toulouse Airport *** in 2006.
The reliability of the IPTV solution, combined with the quality of service at EONA, logically led us to renew our business with this partner for carrying out a second installation in 2012, in the group’s Courtyard Marriott Hotel Montpellier****. This year, we are continuing to work with EONA in Toulouse with the installation of their new solution.
stephanhillhouse
François Concédieu – IT Manager Grand Ouest
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Lucien Barrière Group gets a long experience with EONA from the first IPTV installation for Fouquet’s Barrière in 2006. Thanks to its know-how, EONA has been able to answer our specific needs regarding IPTV mutualization and customization for our multi sites installations in Deauville and la Baule, and to deploy successfully HD upgrade in our hotels. Today, 9 hotels of Lucien Barrière Group (more than 2000 TV) are using every day EONA solutions.

 

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